Refund policy

Refund & Replacement Policy

At Suprstar, we aim to provide high-quality products and a smooth shopping experience.

Replacement Policy:
We offer a 7-day replacement policy from the date of delivery in case of:

• Damaged product

• Wrong item received

• Size issues (subject to availability)

To request a replacement, please contact us within 7 days with clear unboxing video of the product.

Refund Policy:

• Refunds are only applicable in case of damaged or incorrect products.

• For prepaid orders, refunds will be processed to the original payment method within 5–7 business days after approval.

• Cash on Delivery (COD) orders are eligible for replacement only.

Non-Returnable Conditions:

• Used or worn products

• Products without original packaging

• Requests made after 7 days

Note:
As our products are made-to-order, we do not offer refunds for change of mind.

For support, contact us at: suprstarcloth@gmail.com